Privacy Policy

1. Introduction

At Verifix, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using Verifix, you agree to the collection and use of information in accordance with this policy. We comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and international data protection standards.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect:

• Name and contact information (email, phone number, address)
• Account credentials (username, password)
• Profile information and preferences
• Payment information (for businesses)
• Business registration and licensing information (for tradespeople)
• Identity verification documents

2.2 Usage Information

We automatically collect information about your interaction with our platform:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Search queries and filters applied
• Date and time of access
• Referring website addresses

2.3 Location Information

We collect location information to help match you with nearby service providers. This may include GPS coordinates, postal codes, or city/province information you provide.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain our platform and services
• To create and manage your account
• To match customers with appropriate service providers
• To facilitate communication between customers and businesses
• To process transactions and send transactional communications
• To verify the identity and credentials of businesses
• To improve our services and develop new features
• To send marketing communications (with your consent)
• To detect and prevent fraud and abuse
• To comply with legal obligations
• To resolve disputes and enforce our Terms and Conditions

4. Information Sharing and Disclosure

4.1 With Other Users

When you use our platform, certain information is shared:

• Customers: Your contact information is shared with businesses when you request quotes or services
• Businesses: Your profile information, ratings, and reviews are visible to customers

4.2 With Service Providers

We may share information with third-party service providers who assist us with:

• Payment processing
• Data analytics and insights
• Customer support and communication
• Marketing and advertising
• Security and fraud prevention
• Background verification services

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

Under Philippine data protection law, you have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@verifix.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your information within 90 days, except where retention is required by law.

9. Children's Privacy

Verifix is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the Philippines. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our data practices, contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.